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delivery times
- collars, leads, showleads, accessoires (MAUL): 1-3 working days
- beds (DOGSPRING): 4-7 working days - call_merge
Shipping with DHL
Shipping is done with DHL.
After the package has been shipped, you will receive a tracking number from us to check the delivery status. - local_shipping
Shipping to Germany
For delivery within Germany we charge a shipping fee of 4,90 €.
The standard delivery time is 3-5 business days from receipt of order. With payment method "advance payment" the day of the payment receipt applies. - euro_symbol
Shipping to EU-countries
For delivery to non-dutiable countries, we charge a shipping fee of 12,00 € per parcel.
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Shipping to Switzerland (over MeinEinkauf.ch)
For shipments to Switzerland we encourage you to use the service MeinEinkauf.ch. All customs formalities and the delivery to your front door then takes over for a small fee MeinEinkauf.ch. It is best to register for this before you log in to MeinEinkauf.ch.
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Shipping to Switzerland (without MeinEinkauf.ch)
If you do NOT want to buy from us via MeinEinkauf.ch, you still have the possibility to order "completely normal" in our shop. Enter your address in Switzerland in the order process, the delivery will be made directly by us to your specified delivery address in Switzerland. For the delivery to Switzerland we charge a shipping fee including customs clearance in the amount of 25,00 €. Orders up to 1.000,- € are considered. For orders over 1.000,- € value of goods a further shipping fee of 25,00 € will be charged.
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Shipping to NOT-EU-countries
Shipping fee on request.
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Shipping to the USA & Canada
For delivery to the USA and Canada we charge a shipping fee of 55,00 € per parcel (up to 2 kg).
For packages over 2kg, the shipping costs can be recalculated. - keyboard_return
Returns and exchange
Print out the document for your return: